Q: Are there any additional fees?
A: In some cases, your destination country customs may charge customs duties or other taxes, which is out of our control, but we will definitely make every effort to assist with the relevant documents if needed when customs clearance.

Q: Is your website safe?
A: We use the best e-commerce service in the industry and guarantee 100% secure payment processing.

Q: How can I place an order?
A: At our store, ordering is easy and simple. Just follow some easy steps and you will get what you want. Visit this link for more details.

Q: How can I make the payment?
A: There are different ways you can choose to pay at our website. You can choose PayPal, credit card, and others. Visit this link for more details.

Q: Do you have a shop?
A: We just do the business online.

Q: How can I choose my size?
A: For every item we do offer a size chart or specific size description under the page below, please measure carefully before making your purchase.

Q: Where can I find your newest items?
A: You can find our latest fashion pieces, from tops and dresses to shoes and jewelry here.

Q: How can I know my order status?
A: Please login in to check at "MY ORDERS" line. We will update any news in time.

Q: Can I exchange my item, size or shipping address?
A: Yes you can but you have to inform us before your item is shipped. Please note we can't do the exchange once your order has been shipped.

Q: How fast can I get my order?
A: Different shipping method will cause different delivery time, but you can find more information here.

Q: Can I return my item?
A: If you are not satisfied with your purchase and want to return them back please contact our customer service first. But you need to pay for the return shipping fee. Learn more about our return policy.

Q: How can I contact you?
A: The best way to contact us is via vipshoppes@outlook.com.

Q: Why is my order divided into two orders or more?
A: We send out the items as soon as they are ready. The remaining items will be dispatched later once they're ready.
Items may be dispatched from different warehouses so they may arrive at different times.

Q: Why can't on sale products use the wholesale discount?
A: The wholesale discount is based on the original price of each item. If the item is on sale and has a larger discount than the wholesale discount, then it will use the sale discount instead of the wholesale discount.